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Adding additional Parent/Guardians

Wanting to add a parent/guardian to your family account? Find out how to do this here!… they won’t be able to withdraw money from the Parent Account or close the account… to delete the whole account, so this will only delete your Secondary Parent/Guardian account Primary

Can I withdraw money from the NatWest Rooster Money account once I’ve topped up the Parent Account?

A step by step guide on how to withdraw money from your NatWest Rooster Money Parent Account… As a Primary Parent or Guardian you can withdraw money from the Parent Account back to your personal… Pot the money is currently in to transfer this money back to your Parent Account in order to withdraw

I've invited another parent/guardian but they can't sign up / I'm having problems joining an existing account

The most common problem in adding a Secondary Parent/Guardian is if their email address is already in… This can happen if the Secondary Parent/Guardian previously had their own Rooster Money account, or they… The Primary parent can then send over a new invite email to get the Secondary set up on the family account

What is the 'Give' pot?

If your child is supporting a cause or charity, they can now track their contributions from their allowance… the Give pot Parents and guardians can also boost money directly to the Give pot: From the Parent… Dashboard, tap the '+' next to your Child's Account Overview Scroll along until you've selected

What ID will you need from me to set up a NatWest Rooster Card?

Quick guide on what checks we perform to set up your account… This is not a credit check, and applying for a NatWest Rooster Card will not affect your credit score… months (this must show a charge incurred at the property, we cannot accept general marketing letters or account

What is the Spend / Card pot?

Tracker and PLUS customers, the Spend Pot helps families understand how much of the virtual wallet is

I don’t have a NatWest Group account, but my partner does, can I use their account details?

A brief guide on how families can still be eligible for the NatWest Rooster Money offer, even if the Primary Parent isn't… The Primary Parent (the parent who sets up the account) will always remain as the Primary Parent regardless… There is currently no way for the Primary Parent to swap with a Secondary Parent, and put someone else

How do I pay money into the NatWest Rooster Money account?

If you're topping up your NatWest Rooster Money account for the first time, have a quick read of this guide… My bank doesn’t recognise the account details to pay money into the NatWest Rooster Money account, what… You can top up your NatWest Rooster Money Parent account in two ways, either from card top ups directly

Creating your NatWest Rooster Money account and adding a Child profile

A guide on how to create your Rooster Money account and add your Child profile… that you are a parent (The account must be created by an adult, you can add a child profile later)… why you’re signing up - don’t worry if you tap the wrong product, this won’t affect what sort of account

How do I log out or switch users?

To log out of the Parent Account and into a Child's Account: Open the quick navigation window by… To log out of the Child Account and back into the Parent Account: Select the Menu from the top… Select the profile you want to log into Enter the passcode or username/password (if this is