Each child that you add to your family account will have their own profile.
Children can use their profile to see how much pocket money they have, create goals to save towards, put money into their different pots, check their statement, or for Rooster Card customers, check the balance on the Rooster Card.
Parents/Guardians can help their child set up their own username and password, or for older children, parents can share a QR code or link so that their child can create their own login details.
To get started, choose a scenario from below:
I am a parent, and I want to let my child set up their own login details (Ideal for parents whose kids are older, or have their own smartphone or tablet)
I am a parent, and I want to set up my child’s login details for them (Ideal for parents whose kids are younger, or don’t yet have their own smartphone or tablet)
I am a parent, and I want to let my child set up their own login details
Once you have created a profile for your child on your NatWest Rooster Money family account, tap ‘Set login details’ underneath their profile tile
Confirm how your child will access their profile ( if they do not yet have their own device, head back to the top of this article and select ‘I am a parent, and I want to set up my child’s login details for them’)
Choose ‘[name] has their own device’
Select ‘[name] will set their login details’
If your child is physically present with you, then select ‘Scan a QR code with [name] device’
Your child will need to open the NatWest Rooster Money app on their device, select ‘Child’ and then ‘Activate my account’ and then ‘Scan a QR code from my guardian’s phone’. If they do not have the app installed already, scanning the QR code from their device camera will direct them to the app store to download the app. Once the app is installed, they can restart step 6.
Once your child has scanned the QR code, they should select ‘Set login details’ on the Welcome screen and follow the instructions on screen to create their username and password
What if my child isn’t physically present with me?
That’s not a problem, instead of selecting the QR option, instead select ‘Share a link to [name] device’ and choose how to send the link. When your child clicks the link, they’ll either be directed to their app store to download the app if they haven’t already, or they will be directed to the app if they have.
Once they have the app installed, tapping on the link will direct them to the Welcome screen. On the next screen select ‘Set login details’ and follow the instructions on screen to create their username and password
I am a parent, and I want to set up my child’s login details for them
Once you have created a profile for your child on your NatWest Rooster Money family account, tap ‘Set login details’ underneath their profile tile
Confirm how your child will access their profile - either from their own device, or by setting up their profile on your device
If they will access their account on their own device, on the next screen select ‘I’ll set [name]’s login details’. If they will access their account on your device, you will automatically be directed to the next step.
If you have already upgraded to a Rooster Card subscription for this child, or they will access their account from their own device, then you will need to create a username and password. If you are on the free version of the app and do not have a Rooster Card subscription, or the child will not access their account from their own device, then you will just need to create a 4 digit passcode for your child
Let your child know their username & password, or profile passcode which they can use when they need to log in to their own profile
I am a child and I want to create my own login details
When you have downloaded the app and opened it for the first time, select ‘Child’ and then ‘Activate my account’
On the next screen, select ‘Scan a QR code from my guardian’s phone’ or ‘I’ve been sent a link’ based on what your guardian has provided you
You’ll need some assistance from your parent or guardian at this point who can follow the instructions in this article to create a QR code for you or send you a link
Once you’ve scanned the QR code from their phone or tapped on the link they have sent you, you can then create your own username and password
My child has forgotten their username or password
When your child reaches the login screen again, they just need to tap ‘Forgot password’. They’ll need assistance from a parent or guardian to get them logged back in again, and once everyone is ready, your child just needs to tap ‘I am ready to reset password’ and then choose how they would like the password to be reset, you can either generate a new QR code or link, or you can pick a new password for them
Log into your own account and tap their profile tile on the parent dashboard
Tap the menu (the 3 lines) in the top right hand corner
Select [name]’s Settings
Then select, ‘[name] login details’.
Select ‘Reset [name]’s password’
You can then choose to generate the new QR code or link for your child to reset their own password, or you can create a new password for them.
FAQs
Why does the app say that the QR code or link is expired/invalid/incorrect?
Why does the app say that the QR code or link is expired/invalid/incorrect?
The QR code or link is only valid for 24 hours, if it has been over 24 hours since the QR code or link was created, then the parent or guardian will just need to follow the steps again to create a new QR code or link.
What if my child changes their device?
What if my child changes their device?
Your child will need to re-download their NatWest Rooster Money app, but their current username and password will still work on the new device.
Can I log into my child’s profile for them?
Can I log into my child’s profile for them?
Parent's can access the child account on behalf of their children, and this is an ideal way for younger children to check their accounts if they don't yet have their own device
Click on your profile photo in the top left corner of your Parent Account
Select 'Switch User'
Choose the account you want to access
If this is the first time you are accessing this account, then you will need to set a passcode or password
Enter the passcode or password to save it, or enter the passcode or password to access the account if you have previously set one up