Getting started with Rooster Money is quick and easy. Follow the steps below to create your family account and start helping your child learn about money.
📲 Step 1: Download the App
You can download the Rooster Money app from:
Apple App Store
Google Play Store
Once the app has downloaded, open it and follow the steps below.
🧭 The SignUp Journey at a Glance
The setup process has 3 simple stages:
Sign Up – Create your parent account
Your Family – Add your child or children
Your Account – Choose cards, tracker options, and checkout
✅ Stage 1: Sign Up
This stage creates the parent account. Child profiles are added later.
Confirm you are a parent or guardian
All Rooster Money accounts must be set up by an adult.
Tap Create a new family account
If you’re joining an existing family account as a second parent or guardian, select Join existing family
⚠️ Important: If you create a new account with your email, you won’t be able to use that same email to join an existing family later
Enter your email address and verify it
👉 https://support.roostermoney.com/en/articles/11551809-email-verificationCreate a username and password
Set up biometrics (Face ID or fingerprint, if available)
Choose your marketing preferences
✅ That’s it! You’ve completed Sign Up and can now move on to Your Family.
👨👩👧 Stage 2: Your Family
This is where you add yourself and your child or children.
Enter your legal name
You can also add what your child calls you (e.g. Mum, Dad)
Add at least one child
Enter each child’s name and date of birth
You must add a child to continue
Tap the final step once you’ve added all children
✅ Success! Your Family is set up. Now let’s finish Your Account.
💳 Stage 3: Your Account
🔗 Do you have a NatWest, RBS, or Ulster Bank account?
✅ Yes – I have a NatWest, RBS, or Ulster Bank account
Select your bank and follow the steps to connect your account
👉 https://support.roostermoney.com/en/articles/6228562-the-natwest-group-offer-faqsOnce connected, you’ll see options based on your child’s age:
Children aged 6+ → Option to order a Rooster Card
Children under 6 → Option to create a Tracker account
Complete your Tax Residency
Complete your Know Your Customer (KYC) checks
Choose a Rooster Card for each eligible child
Proceed to checkout and start exploring the app 🎉
❌ No – I don’t have a NatWest, RBS, or Ulster Bank account
You’ll see the following options based on your child’s age:
Children aged 6+ → Option to order a Rooster Card
Children under 6 → Option to create a Tracker account
Complete your Tax Residency
Complete your Know Your Customer (KYC) checks
Choose whether to pay your subscription monthly or annually
Choose a Rooster Card for each eligible child
Proceed to checkout and explore the app 🎉
✅ Success! Your account is now fully set up.
❓ Frequently Asked Questions
👶 My child is over 6 but not ready for a Rooster Card — what can I do?
No problem! You can choose “Not yet ready for a Rooster Card” and use the virtual tracker instead.
📞 How can I contact support?
Tap the “Get in touch” icon in the app
Or email us at Hello@roostermoney.com
🔗 Why can’t I connect my bank account?
First, doublecheck that you’re eligible:
You’re connecting a UK-based NatWest, RBS, or Ulster Bank current account
You have online or mobile banking access on your device
Common reasons for connection issues:
Name mismatch: Your legal name in Rooster Money must match your bank account exactly
Account already linked: A bank account can only be linked to one Rooster Money account
Connection issue: Check your signal or WiFi and try again
If you’re still stuck, please contact our support team.
🔍 What are Know Your Customer (KYC) checks?
To give your child a Rooster Card that holds real money, we’re legally required to verify your identity.
This is not a credit check
It won’t affect your credit score
We ask for your name, address, and date of birth
If we can’t verify you automatically, we’ll ask for photos of two identity documents. These are stored securely in line with our privacy policy.
🏷️ Where do I add a referral or promotional code?
If you started on our website, the code will be pre-filled
If you started in the app, you’ll see the option at the bottom of the checkout screen
🌍 Why do I need to enter my tax residency?
We’re legally required to collect this information to comply with international tax regulations.
💡 What is a virtual tracker?
A virtual tracker lets children learn about money without holding real funds.
👉 https://support.roostermoney.com/en/articles/6199264-understanding-real-vs-virtual-money
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