I have re-installed the app but still cannot login as I am not receiving the email to change my password.
This is due to the email address being used not matching the email address registered to your account. Please can you double check any alternative email you may have used to sign up to the Rooster account and try again. If you need to update your email please contact us at Hello@roostermoney.com.
Has my account been compromised? I received a notification of password/login attempts that were not me.
This is part of the ongoing issue with the latest update, please rest assured we take security very seriously and can confirm your account is safe.
I am trying to login but have an old email address I no longer have access to on file, how can I update this?
Just get in touch with us at Hello@roostermoney.com and let us know the following details and our team will be happy to support:
The old email
The new email
Your address
Your DOB
How do I reset my username and password?
You can get set back up by following the instructions below:
When your child reaches the login screen again, they just need to tap ‘Forgot password’. They’ll need assistance from a parent or guardian to get them logged back in again, and once everyone is ready, your child just needs to tap ‘I am ready to reset password’ and then choose how they would like the password to be reset, you can either generate a new QR code or link, or you can pick a new password for them
Log into your own account and tap their profile tile on the parent dashboard
Tap the menu (the 3 lines) in the top right hand corner
Select [name]’s Settings
Then select, ‘[name] login details’.
Select ‘Reset [name]’s password’
You can then choose to generate the new QR code or link for your child to reset their own password, or you can create a new password for them.
I have successfully logged in but cannot see any of my details?
This is due to logging into a duplicate account, please get in touch with us at Hello@roostermoney.com so we can assist you further.