Keeping your child’s account secure is our top priority. As part of Strong Customer Authentication (SCA), every user with their own device including children need to have a verified device to access the app.
This extra step helps protect their account and ensures they can enjoy the app safely.
Why is device verification important?
Device verification adds an extra layer of security. It confirms that the person logging in is using a trusted device, reducing the risk of unauthorised access.
How can you support your child?
Verifying a device is quick and easy, but younger users may need a little help. Here’s what you can do:
Stay nearby during their next login
Once your child has updated to the latest version of the app, when they log in, they’ll be prompted to verify their device. This involves confirming a one time password. This will be sent to your registered email address.
Give them the code from the registered email address to enter on their app within five minutes for them to successfully verify their device. If the code’s not used within five minutes, they’ll need to request a new one. Once your and your child’s device is verified they can continue to log in as usual.
Need more help?
You can find quick answers in the below list of frequently asked questions however if you run into any issues, our support team is here for you.Contact us via our in App Chat or email at hello@roostermoney.com.
Frequently Asked Questions
Will I be asked to verify my device every time I log in?
No, once device verification is complete you won’t need to reverify
When will I need to complete device verification ?
When you have updated your device to the latest version 11.13 as part of Strong Customer Authentication (SCA), every user including children using their own device and a card subscription needs to have a verified device to access the app.
What happens if I get a new device?
You will need to re verify your new device, We would recommend removing any devices no longer held, you can do this by heading to Manage Account - Manage family devices in the Rooster Money app.
How long is the One time passcode valid for ?
The one time passcode is valid for 5 Minutes
What happens if I enter a invalid passcode?
You will be prompted to say the passcode is invalid, just click the option to request a new passcode.
What happens if my passcode has expired ?
You will be prompted to say the passcode is invalid, just click the option to request a new passcode. The code is valid for 5 minutes.
What if I cannot access my emails ?
The one time passcode will be sent to your registered email address, you will need access to your emails in order to retrieve the code. We can only send the code to the registered email of the account holder.
How do I check if my device is already verified ?
You can check this by logging into the app and clicking on the top right Menu Option. Head to Manage Account - Manage family devices. You can see what devices have already been verified as well as removing any devices if required.
What action do I need to take if my email address is not up to date ?
Contact our customer service team via our In App Support or hello@roostermoney.com and they will be happy to help.
How can I contact the team for support if I am not logged in ?
At log in you will be prompted to send a code. Once this has been selected a speech bubble will appear at the bottom right of the screen, you can use this option to speak directly to the team. Alternatively you can contact us at hello@roostermoney.com
What happens if my verification email has not arrived ?
Please try the following steps:
Check your Internet connection
Check your spam/junk folder if you have not received the email
Double check the email address is correct
Have you checked your email account is still receiving other emails
Verification link is not working:
The passcode is only valid for 5 minutes so this may have expired, if this is the case you just need to go to the app and click the purple button stating "Request a new link"
If you have tried all the above and it is still not working, please get back in contact with our team who will investigate this further for you.
Where can I find more information on device verification?
This help article 4710844-how-to-verify-your-device-and-your-child-s-device