NatWest Rooster Money

Monthly or Annual Rooster Card Subscription

Information on how to upgrade to, use and manage the Rooster Card

Rooster Card

Managing the Rooster Card Settings

Setting up your Rooster Card

How to Unblock your Child's Pin

Activating the Rooster Card

How to cancel your Rooster Card monthly or annual subscription

Cancelling your Rooster Card

Explaining the Rooster Money Monitor list and how this can affect transactions.

Why is this transaction declined as being on the monitoring list?

Using your Rooster Card

Why is my Card being declined due to authentication reasons?

A quick guide on what to do if the merchant asks you to approve a payment via the RoosterMoney app

Approving a payment via the app

Using  your Rooster Card online

Find more information on how the new APP Scam legislation can protect you and your money

APP Scam code - know your rights

Adding and managing money

How to protect your child's Rooster Card from fraud when making purchases on Social Media

How to avoid Social Media scams

Safety and Security

Find answers and get help from Intercom Support and Community Experts

This site employs cookies and other technologies that we and our third party vendors use to monitor and record personal information about you and your interactions with the site (including content viewed, cursor movements, screen recordings, and chat contents) for the purposes described in our Cookie Policy. By continuing to visit our site, you agree to our {websiteTermsLink}, {privacyPolicyLink} and {cookiePolicyLink}.

This site uses cookies and similar technologies ("cookies") as strictly necessary for site operation. We and our partners also would like to set additional cookies to enable site performance analytics, functionality, advertising and social media features. See our {cookiePolicyLink} for details. You can change your cookie preferences in our Cookie Settings.

We use cookies to make our site work and also for analytics and advertising purposes. You can enable or disable optional cookies as desired. See our {cookiePolicyLink} for more details.

You have the right to opt out of the sale of your personal information. See our {cookiePolicyLink} for more details about how we use your data.

Your Privacy Choices

We use cookies to enhance your experience. You can customize your cookie preferences below. See our {cookiePolicyLink} for more details.

Cookie Settings

Link, Press control-option-right-arrow to exit

Empty Help Center

Uh oh. That page doesn’t exist.

Disappointed

Neutral

Smiley

Thinking...

Searching through sources...

Analyzing...

Tickets submitted through the messenger or by a support agent in your conversation will appear here.