There are two types of Rooster Card subscription - annual and monthly.
The annual and monthly subscriptions can both be cancelled in app, and in both cases once you have cancelled this will take effect as soon as your current subscription ends.
We recommend you use the remainder of your subscription period to ensure that all remaining funds are removed from your Rooster Money account - once your subscription is no longer active you will not be able to withdrew funds via the app, and you will need to contact our Customer Service Team on hello@roostermoney.com or via 'Contact Us' in app who will be able to assist you in removing these funds.
I would like to cancel my monthly NatWest Rooster Card subscription
I would like to cancel my monthly NatWest Rooster Card subscription
You can cancel your NatWest Rooster Money subscription at any time, however, the cancellation won’t take effect until your current monthly subscription expires.
To cancel your monthly subscription, follow these steps:
From the family dashboard, select Menu
Select Rooster Card
Tap the pen and paper icon next to the subscription you would like to cancel
Select the option to cancel
Complete the cancellation steps and confirm
Your subscription will then update to show the new end date.
You must ensure that you have removed all funds in the account before your account is officially cancelled, if you forget or do not do this in time, then please reach out to the Customer Service team who will arrange for a bank transfer to return these funds to the Primary Parent/Guardian within 7 working days.
I would like to cancel my annual NatWest Rooster Card subscription
I would like to cancel my annual NatWest Rooster Card subscription
You can cancel your NatWest Rooster Money annual subscription at any time, however, the cancellation won’t take effect until your current annual subscription expires.
To cancel your annual subscription, follow these steps:
From the family dashboard, select Menu
Select Rooster Card
Tap the pen and paper icon next to the subscription you would like to cancel
Select the option to cancel
Complete the cancellation steps and confirm
Your subscription will then update to show the new end date. You must ensure that you have removed all funds in the account before your account is officially cancelled, if you forget or do not do this in time, then please reach out to the Customer Service team who will arrange for a bank transfer to return these funds to the Primary Parent/Guardian within 7 working days.
I would like to cancel my subscription effective immediately
I would like to cancel my subscription effective immediately
If you would like to cancel your subscription with immediate effect, please reach out to the Customer Service team to arrange this; as per our Terms and Conditions we are unable to offer refunds for any partial time remaining on a subscription outside of the cooling off period. You can read more about this in section 10 of our Terms and Conditions.
You must ensure that you have removed all funds in the account before your account is officially cancelled, if you forget or do not do this in time, then please reach out to the Customer Service team who will arrange for a bank transfer to return these funds to the Primary Parent/Guardian within 7 working days.
What do I do if I still have a real money balance in a cancelled NatWest Rooster Card account
What do I do if I still have a real money balance in a cancelled NatWest Rooster Card account
If you no longer have an active Rooster Card subscription, then you will also lose the ability to move or withdraw funds in the account via the app.
In the event that you still have money in your Child’s account or in your Parent Account, please reach out to the Customer Service team on either hello@roostermoney.com or via ‘Contact Us’ in app.
We are able to arrange a bank transfer to return the funds to the Primary Parent only. You will need to provide details of the recipient bank to our team, and bank transfers typically take 7 working days.