There are two types of Rooster Card subscription - annual and monthly. Both can be cancelled in app, and in both cases once you have cancelled this will take effect as son as your current subscription ends so that you can use any time left to make sure you've removed any funds left in the Parent Account or in your Child's Pots.

Cancel your Monthly NatWest Rooster Card subscription

You can cancel your NatWest Rooster Money subscription at any time, however, the cancellation won’t take effect until your current monthly subscription expires.

To cancel your monthly subscription, follow these steps:

  • From the family dashboard, select Menu

  • Select Rooster Card

  • Tap the pen and paper icon next to the subscription you would like to cancel

  • Select the option to cancel

  • Complete the cancellation steps and confirm

Your subscription will then update to show the new end date.

You must ensure that you have removed all funds in the account before your account is officially cancelled, if you forget or do not do this in time, then please reach out to the Customer Service team who will arrange for a bank transfer to return these funds to the Primary Parent/Guardian within 7 working days.

Cancel your Annual NatWest Rooster Card subscription

You can cancel your NatWest Rooster Money annual subscription at any time, however, the cancellation won’t take effect until your current annual subscription expires.

To cancel your annual subscription, follow these steps:

  • From the family dashboard, select Menu

  • Select Rooster Card

  • Tap the pen and paper icon next to the subscription you would like to cancel

  • Select the option to cancel

  • Complete the cancellation steps and confirm

Your subscription will then update to show the new end date.

I would like to cancel my subscription effective immediately

If you would like to cancel your subscription with immediate effect, please reach out to the Customer Service team to arrange this; as per our Terms and Conditions we are unable to offer refunds for any partial time remaining on a subscription.

You must ensure that you have removed all funds in the account before your account is officially cancelled, if you forget or do not do this in time, then please reach out to the Customer Service team who will arrange for a bank transfer to return these funds to the Primary Parent/Guardian within 7 working days.

What to do if you have a real money balance in your cancelled NatWest Rooster Card account

If you have cancelled your account, or if the account has now automatically cancelled because it was not renewed then you no longer have the ability to move or withdraw funds in the account.

In the event that you still have money in your Child’s account or in your Parent Account, please reach out to the Customer Service team on either hello@roostermoney.com or via ‘Contact Us’ in app.

We are able to arrange a bank transfer to return the funds to the Primary Parent only. You will need to provide details of the recipient bank to our team, and bank transfers typically take 7 working days.

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