Skip to main content

What can we help you with?

Search results for:category/4-getting-started

What causes a transaction to be declined under a Restricted Category?
Explaining the Rooster Money Restricted Category and how this can affect transactions… If your child has recently experienced a decline because the merchant is in a Restricted category then… Places' that serve alcohol, as a result we don't accept any merchants with the 'Drinking Places' category
How to pause Allowance from getting delivered
Wanting to pause your child's allowance for now? You can find out how to do this here!
How to turn notifications on/off
or disable notifications We send Push notifications to your phone that range from allowance getting
How to log in to the Child Account
Scenario 4: Reset Forgotten Password… Select: Child will set login details 4. If child present → Scan QR 5… Rooster Card or child device → username/password 4
How to Unblock your Child's Pin
Pop the card in, and enter the correct PIN 4. Select "Balance Enquiry" 5
Support with login and helping your child verify their device
Stronger security starts here… Tap “update” Log in to your account as normal If you require any other support in getting
How do I pay money into the NatWest Rooster Money account?
child is 16 or older and working Part Time or Full Time hours then we recommend that they look into getting
Choose how allowance is delivered in relation to Chores completed (Card Feature)
If their allowance was £5, they would get £4. Each chore is weighted equally
Making changes to / deleting a chore
Allowance period, it won't appear until Allowance has been delivered and the new Allowance period has started
Child Chore Reminders
Question: Why am I only getting the option to set up a time and not a day for when I want my child to