Go to NatWest Rooster Money
What can we help you with?
Search results for:
article/145-why-has-my-rooster-card-been-declined
Monthly or Annual
Rooster
Card
Subscription
As of May 2022, customers can now sign up for either a monthly or annual
Rooster
Card
subscription… Monthly - You can now take out a monthly
Rooster
Card
subscription for £1.99 per month and subscriptions… Families on the annual plan can't move to the monthly plan once the annual plan
has
begun, but you can
K
Written by
Katie
Updated over a week ago
Why
is
my
Card
being
declined
due to authentication reasons?
If you are experiencing a decline when trying to use the
Rooster
Card
online, this might be because the… merchant
has
not yet set up their SCA authentication process and they aren't prompting you to open the
K
Written by
Katie
Updated over a week ago
What do I do if
my
child
has
lost their NatWest
Rooster
Money
Card
?
on the new
card
Your full postal address We will confirm once the new
card
has
been
ordered… If you think the
card
is lost or stolen, please freeze the
card
immediately in the NatWest
Rooster
Money… Please include in your message: Confirmation that the
card
has
been
frozen The name you want
K
Written by
Katie
Updated over a week ago
Can I use the NatWest
Rooster
Card
abroad?
Tips on how to get the
card
ready to spend abroad…
Card
Settings Toggle on/off Spending abroad (in-person) With your
Rooster
Card
subscription… transactions, so you will be able to pay using the
Rooster
Card
if you are in another country that
has
K
Written by
Katie
Updated over a week ago
What is the Spend /
Card
pot?
For
Rooster
Card
families, the
Card
pot shows the real money balance available on the
Rooster
Card
… Your Child can only spend money that
has
been
moved to the
Card
pot, so if they have money in a Savings… will be
declined
Written by
Alice
Updated over a week ago
Can I choose what name goes on the NatWest
Rooster
Card
?
Guidance on the names that we accept on the NatWest
Rooster
Card
…
Rooster
Money
card
to, and you will be able to pick the name that goes on the
card
… Once you are ready to order the
card
, you will be able to choose which child to allocate the NatWest
K
Written by
Katie
Updated over a week ago
I've connected
my
NatWest Group current account to
my
NatWest
Rooster
Money app, how do I order a
Rooster
Card
?
A quick guide on how to order a
Card
once you've taken out the NatWest
Rooster
Money
Card
subscription… There are two ways to order a
Rooster
Card
once you've connected your NatWest Group account to the NatWest…
Rooster
Money app and taken out the subscription(s)
K
Written by
Katie
Updated over a week ago
The NatWest Group Offer - FAQs
Money app, you’ll see that a free 12 months have
been
added to the end of your existing
Rooster
Card
… Once the connection
has
successfully
been
made, your secondary won’t be able to order the free
Rooster
… Once the connection to your Bank
has
been
successfully made, when you are returned to the app you’ll
K
Written by
Katie
Updated over a week ago
How long will it take to receive
my
NatWest
Rooster
Money
card
once I’ve ordered it?
A timeline on when to expect delivery of your NatWest
Rooster
Money
Card
… After you have taken out your NatWest
Rooster
Money subscription you will need to order your
card
and… Typically your NatWest
Rooster
Card
will arrive within 2-5 working days
K
Written by
Katie
Updated over a week ago
Why
haven't I received
my
referral fee yet?
If both parties have now paid their
Rooster
Card
subscription fee and it
has
been
more than 10 working… referred a new customer
has
completed their trial period and paid their annual
Rooster
Card
subscription…
Rooster
Card
subscription fee Once these conditions have
been
met, we typically see the referral
K
Written by
Katie
Updated over a week ago