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Search results for: article/145-why-has-my-rooster-card-been-declined

Monthly or Annual Rooster Card Subscription

As of May 2022, customers can now sign up for either a monthly or annual Rooster Card subscription… Monthly - You can now take out a monthly Rooster Card subscription for £1.99 per month and subscriptions… Families on the annual plan can't move to the monthly plan once the annual plan has begun, but you can
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Written by Katie
Updated over a week ago

Why is my Card being declined due to authentication reasons?

If you are experiencing a decline when trying to use the Rooster Card online, this might be because the… merchant has not yet set up their SCA authentication process and they aren't prompting you to open the
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Written by Katie
Updated over a week ago

What do I do if my child has lost their NatWest Rooster Money Card?

on the new card Your full postal address We will confirm once the new card has been ordered… If you think the card is lost or stolen, please freeze the card immediately in the NatWest Rooster Money… Please include in your message: Confirmation that the card has been frozen The name you want
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Written by Katie
Updated over a week ago

Can I use the NatWest Rooster Card abroad?

Tips on how to get the card ready to spend abroad… Card Settings Toggle on/off Spending abroad (in-person) With your Rooster Card subscription… transactions, so you will be able to pay using the Rooster Card if you are in another country that has
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Written by Katie
Updated over a week ago

What is the Spend / Card pot?

For Rooster Card families, the Card pot shows the real money balance available on the Rooster Card… Your Child can only spend money that has been moved to the Card pot, so if they have money in a Savings… will be declined
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Written by Alice
Updated over a week ago

Can I choose what name goes on the NatWest Rooster Card?

Guidance on the names that we accept on the NatWest Rooster Card… Rooster Money card to, and you will be able to pick the name that goes on the card… Once you are ready to order the card, you will be able to choose which child to allocate the NatWest
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Written by Katie
Updated over a week ago

I've connected my NatWest Group current account to my NatWest Rooster Money app, how do I order a Rooster Card?

A quick guide on how to order a Card once you've taken out the NatWest Rooster Money Card subscription… There are two ways to order a Rooster Card once you've connected your NatWest Group account to the NatWest… Rooster Money app and taken out the subscription(s)
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Written by Katie
Updated over a week ago

The NatWest Group Offer - FAQs

Money app, you’ll see that a free 12 months have been added to the end of your existing Rooster Card… Once the connection has successfully been made, your secondary won’t be able to order the free Rooster… Once the connection to your Bank has been successfully made, when you are returned to the app you’ll
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Written by Katie
Updated over a week ago

How long will it take to receive my NatWest Rooster Money card once I’ve ordered it?

A timeline on when to expect delivery of your NatWest Rooster Money Card… After you have taken out your NatWest Rooster Money subscription you will need to order your card and… Typically your NatWest Rooster Card will arrive within 2-5 working days
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Written by Katie
Updated over a week ago

Why haven't I received my referral fee yet?

If both parties have now paid their Rooster Card subscription fee and it has been more than 10 working… referred a new customer has completed their trial period and paid their annual Rooster Card subscription… Rooster Card subscription fee Once these conditions have been met, we typically see the referral
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Written by Katie
Updated over a week ago