Skip to main content

What can we help you with?

Search results for:category/101-safety-and-security

What causes a transaction to be declined under a Restricted Category?
Explaining the Rooster Money Restricted Category and how this can affect transactions… How merchants categorise themselves to VISA is entirely between the merchant and VISA and we are unable… for a similar item which may be categorised differently Withdraw cash using a cash machine and
Support with login and helping your child verify their device
Stronger security starts here… Device verification adds an extra layer of security… Verifying a device is quick and easy, but younger users may need a little help
Fees and Limits Update
You won’t be charged for exceeding the limits set out in ‘Other Card Limits’ in our Pricing Fees and… You don't need to do anything.The changes have already been made, you can continue using the card and… Where can I find more information about pricing, fees and limits?
I need to reset my password!
For children: As an added level of safety for Parent and Guardians, children can't use the 'Forgotten… However, parents have full control over their child's username and password and they can check both fields… in the app and confirm this to the child
IFTTT and NatWest Rooster Money
Review and finish Choose the title for your applet and click ‘Finish’ to create your very own applet… And if you can’t find one for you, you can create it yourself… Click on that and follow the prompts to disconnect from the service
Third Party Access: Alexa and IFTTT
Note: You will need to have RoosterMoney app version 7.7.0 or higher to view and manage third party permissions… You can now manage third party permissions directly in the RoosterMoney app and revoke access if needed… the Menu icon in the top right of the family dashboard Tap on Manage Account Scroll down and
Update email address and personal account details
Settings' Here you can update your name, profile picture, change your password or change your email and… Save in the top right when you’ve made any changes You can also update your country, currency, and… from the list: Make sure to tap Save in the top right when you’ve made any changes Tracker and
Using Regulars to encourage budgeting and responsibility
Once Regulars have been created, they are listed on the Regular's dashboard for you and your child, and… You can also categorise the Regular with it's type, and then press the add button to save it… how many days are left before the payments are taken, the total amount, how many regulars there are and
How can I manage and approve chores? (Card Feature)
Your children can complete jobs and send them to you for approval… Your children can also complete chores and send them to you for approval!… Just use your finger to swipe left to Approve and right to Re-open
How to create and edit your Child's Allowance
Find out how to create and edit your child's allowance amount, day or schedule here… you wish to edit Tap Menu in the top right corner Tap 'Allowance' Tap the notepad and… edit their allowance To edit an existing allowance, just follow the same steps as listed above and