For Parents:
You can easily reset your password from the login screen of the App by clicking on the ‘Forgotten password?’ link.
Follow the steps to reset your password and you'll receive an email with your password reset link.
For children:
As an added level of safety for Parent and Guardians, children can't use the 'Forgotten password?' link to reset their password. However, parents have full control over their child's username and password and they can check both fields in the app and confirm this to the child.
From the Parent Dashboard, tap the child's name to access their dashboard
Select the 3 lines in the top right hand corner to open the menu
Select Settings at the top of the list
Tap Login details at the bottom of the list
You can check passcodes, usernames and passwords
In the event that the child's username or password needs changing, parents just need to double tap this field in the app and then make any changes.