Troubleshooting

Help guides for any issues you may be experiencing

K

7 articles in this collection
Written by Alice and Katie

I need to reset my password!

Forgotten your password? Find out how to reset it here.

Written by Alice
Updated over a week ago

I've added a chore, but it's not showing in my child's chore list

Written by Katie
Updated over a week ago

Why haven't I received my referral/bonus fee yet?

Written by Katie
Updated this week

I've invited another parent/guardian but they can't sign up / I'm having problems joining an existing account

Written by Katie
Updated over a week ago

I can't link my chores to an Allowance, I can only add an Extra Earner

Written by Katie
Updated over a week ago

Why hasn't interest been added to my Child's pot?

Written by Katie
Updated over a week ago

I've just purchased PLUS but I don't see the features. What do I do?

What to do if the PLUS features aren't showing on your account after taking out the PLUS subscription.

Written by Alice
Updated over a week ago