There are two types of referral:
Promotional Code - you have used a code that you saw on a website or on social media
Friends and Family - where you have referred someone else, or been referred by someone else
When are Promotional Codes paid?
When are Promotional Codes paid?
The bonus will be paid within 10 working days of you completing your one month trial of the Rooster Card subscription and have moved to either a paid subscription (£19.99/yr or £1.99/mo), or you have moved to the NatWest Group subscription. You must have an active card on the account.
When are Friends and Family referrals paid?
When are Friends and Family referrals paid?
Referral fees are paid within 10 working days after both of the following conditions have been met:
The person who has referred a new customer has finished their one month free trial and moved to a paid subscription, or moved to the NatWest Group free subscription. They must have an active card on the account.
The new customer who has been referred has finished their one month free trial and moved to a paid subscription, or moved to the NatWest Group free subscription. They must have an active card on the account.
Will I still get the referral/bonus if I am on the NatWest Group subscription?
Will I still get the referral/bonus if I am on the NatWest Group subscription?
Yes, even if you and/or the person you referred are on the NatWest Group free subscription, you will still receive the referral fee once you have completed your one month trial of the Rooster Card.
It's been over 10 working days, where's my referral fee?
It's been over 10 working days, where's my referral fee?
Firstly double check that you have met the eligibility conditions:
Has your trial ended and have you either paid your subscription or moved to the NatWest Group free subscription?
Has it been at least 10 working days since your trial ended - not just 10 days since you opened your account?
Have you activated the Child card?
For Family and Friends referral - both parties need to have satisfied all conditions before the referral fee is paid.
If you are definitely eligible and it's been more than 10 working days, please get in touch with the Customer Service team who can look into this for you.