Referral fees are paid once both of the following conditions have been met:

  • The person who has referred a new customer has completed their trial period and paid their annual or monthly Rooster Card subscription fee

  • The new customer who has been referred has completed their trial period and paid their annual or monthly Rooster Card subscription fee

Once these conditions have been met, we typically see the referral fee paid to both parties within 10 working days.

What if either family has a free 12 month plan as part of the NatWest Group offer?

Customers on the free 12 month plan are still entitled to the one month free trial. The referral is triggered once the one month trial ends and the customer moves to the free 12 month plan. The referral fee is then paid within 10 working days.

If both parties have now paid their Rooster Card subscription fee, or moved from the free trial to the free 12 month plan, and it has been more than 10 working days since the subscription fee has been paid, please reach out to Customer Services in-app or via hello@roostermoney.com

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