Referral fees are paid once both of the following conditions have been met:
The person who has referred a new customer has completed their trial period and paid their annual Rooster Card subscription fee
The new customer who has been referred has completed their trial period and paid their annual Rooster Card subscription fee
Once these conditions have been met, we typically see the referral fee paid to both parties within 10 working days.
If both parties have now paid their Rooster Card subscription fee and it has been more than 10 working days since the subscription fee has been paid, please reach out to Customer Services in-app or via firstname.lastname@example.org