Parents will need version 10.6.0 or of the NatWest Rooster Money app.
To get your child’s NatWest Rooster Money account ready for Apple Pay or Google Pay you will need to confirm that they are 13 years or older. This has to be done via the Parent Account as proof of age documents will always be required:
● From your own NatWest Rooster Money profile, tap Menu in the top right hand corner
● Select Manage Account
● Select Age Verification
● Tap the name of the child that you want to age verify and upload their passport.
If you do not have a passport and are using a birth certificate, please be aware that this will be checked by the team and checks can take 3 - 5 days to be completed.
When uploading your document, follow these tips on taking the best photo:
Make sure all four corners of the document are in the photo
Check for any overhead lights that can create glare on the image
Make sure the image isn't blurry and that all information can be clearly read
Upload a recent image, ideally a new photo rather than one in saved in your photo gallery
FAQs
What if my child's name is different to their Passport/Birth Certificate?
What if my child's name is different to their Passport/Birth Certificate?
If your child has changed their name, and their legal name differs to the name on the proof of age document, then we will need to see the deed poll showing the name change.
You can send this via chat or email hello@roostermoney.com after you have uploaded the photo of the document to your app.
Why is my check still pending?
Why is my check still pending?
If your image is blurry, or if it has been cropped and doesn't include all four corners of the document, then the check will need to performed by a member of the team which can take 3 - 5 working days.
Why has the document been rejected?
Why has the document been rejected?
If your image is blurry, expired or cropped so that not all of the information can be read then the document will be rejected.
If the document has been uploaded with a different name or date of birth, then this will also mean the document is rejected.
NatWest Rooster Money will contact you with advice on what to do next, or you can contact Customer Service by tapping 'Contact Us' in app, or emailing us at hello@roostermoney.com
Can my child upload their proof of age documents in the NatWest Rooster Money app?
Can my child upload their proof of age documents in the NatWest Rooster Money app?
No.
Only the Primary parent/guardian, or any additional parent/guardians that have been added to the account can upload proof of age documents for your child. Your child can’t upload their own documents, although they will still need their own Apple ID or Google Account and to verify their ID on their device.
You can read more about this here.