We’re sorry to see you’re looking to delete your Rooster Money account - we’d love to hear from you to know if there’s anything we can do to improve your experience! Please do get in touch via hello@roostermoney.com if there’s anything we can help with!
To delete your RoosterMoney account:
Tap on the 'Menu' icon in the top right corner from your family dashboard
Tap on 'Manage Account'
Tap 'Account Settings'
At the bottom of the screen you will see 'Delete account'
Please Note: once you delete your Rooster Money account, all data associated with it is deleted and it then isn’t possible to recover this information.
Question: Is it possible to cancel my subscription and continue using the free version of Rooster Money?
Answer: Yes, you can still use the free version of our app after you’ve cancelled any subscription. For more information please get in touch with the team who can help you do this.
Question: I set up one of the child accounts by mistake, how do I delete just their child account?
Answer: You can delete just the child account from either a Primary or Secondary Guardian account by heading over to the Manage Account screen, tapping on the child whose account you wish to delete and tapping Delete Child.
Note: If you are in the UK and your child has an active Rooster Card, please get in touch with our Customer Support team to delete their account.
Question: How do I remove a Secondary Guardian from my family account?
Answer: You will need to do this from your Primary Guardian account, just follow the steps below:
Tap on the 'Menu' icon in the top right corner from your family dashboard
Tap on 'Manage Account'
Under ‘Guardians’ tap on the Secondary Guardian’s icon you would like to delete
Scroll down and tap on the red ‘Delete Guardian’
Confirm the deletion
If you have any questions, then please get in touch with the team via the Contact Us button in the app or via hello@roostermoney.com.