If your account was previously cancelled automatically by us because we could not capture the subscription fee for another year, then the old unpaid invoice may still exist on your account.

If you have recently connected your account and renewed your Rooster Card and now you've been charged, then that old invoice has updated itself as well and successfully captured the outstanding invoice.

You can reach out to the team on hello@roostermoney or in-app to let them know you've been charged, they'll check your account has been set-up correctly so that they can assist in refunding you for any subscription fees paid.

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