If you think the card is lost or stolen, please freeze the card immediately in the NatWest Rooster Money app:
From the Family Dashboard, tap Card underneath your child's name
Toggle off Card active
You will then need contact Customer Support either via the Chat function in the NatWest Rooster Money app or email us at email@example.com. Please include in your message:
Confirmation that the card has been frozen
The name you want on the new card
Your full postal address
We will confirm once the new card has been ordered and it should arrive with you within 2-5 working days.
All families can receive their first replacement card for free, and there is a replacement fee of £5 per card after this.