If you think the card is lost or stolen, please freeze the card immediately in the NatWest Rooster Money app:

  • From the Family Dashboard, tap Card underneath your child's name

  • Toggle off Card active

You will then need contact Customer Support either via the Chat function in the NatWest Rooster Money app or email us at hello@roostermoney.com. Please include in your message:

  • Confirmation that the card has been frozen

  • The name you want on the new card

  • Your full postal address

We will confirm once the new card has been ordered and it should arrive with you within 2-5 working days.

All families can receive their first replacement card for free, and there is a replacement fee of £5 per card after this.

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