We recently reached out to our international customer base to let them know that as of July 2023 we will no longer be able to offer the Rooster Money app outside of the UK. There will be no immediate changes to your subscription, but we appreciate that you might have a few questions, and we hope we've got an answer for you below. If your questions isn't covered in this article, please get in touch with our Customer Services team at firstname.lastname@example.org and they'll be able to offer some more help.
Why won’t I be able to use Rooster in my country?
2021 has been a big year for us; Not just with a lot of changes in our product but to our company's direction as a whole, and at the latter end of 2021 Rooster Money joined the NatWest Group - one of the United Kingdom’s largest high street banks.
As part of that, we have made the difficult decision to focus our Rooster Money operations solely in the United Kingdom. We have been amazed by the support and engagement we’ve received from everyone in different parts of the world, on our mission to get families talking about money earlier in life and we are so grateful to you for your support.
Can I still use my account until my subscription ends?
Absolutely - we encourage it! Rooster Money are passionate about financial education and empowering families to motivate and teach children to better understand how money works.
The most immediate change is that as of the 5th July 2022, PLUS subscriptions will no longer automatically renew. This means that your account will remain active for the remainder of your current subscription and will renew as normal until the 5th July 2022, after this date subscriptions will no longer renew but you can continue to use your account until your current subscription expires. You can check your subscription expiry date in the app by going to ‘Manage account’ in your app menu and tapping on ‘Manage Subscriptions’.
How do I know when my current subscription expires?
You can check this via the app by following these steps:
From the Dashboard, select the Menu in the top right hand corner
Tap Manage Account
Select Manage Subscriptions
From here you'll be able to see when your current subscription is due to end.
What will happen to my account?
All non-UK customers will still be able to access their accounts until the 31st July 2023.
For our Rooster Money PLUS customers, you can continue to use all of the PLUS features that your subscription has unlocked until your subscription period expires. If your current subscription expires after the 5th July 2022 you will not be able to renew it.
Once your PLUS subscription is no longer active, you will still be able to log into your Rooster Money account to make a note of any historical Pot transactions until July 2023.
Will I still be able to access my account after 31st July 2023?
No, after 31st July 2023, all non-UK Rooster Money accounts and associated data will be deleted, and all existing non-UK Rooster Money families are encouraged to make notes of historical balances or information recorded in the App that you might want to keep for future reference before that time.
I’ve only just taken out my PLUS subscription - does this mean I can’t use it?
If you’ve only just taken out your PLUS subscription your account will continue to work for the entirety of your current subscription period. If you are a monthly PLUS subscriber, your account will renew as normal until the 5th July 2022. After this date you will not be able to renew your account, but you will still be able to use it until your most recent subscription period expires.
I have a PLUS subscription, but I’ve changed devices and can no longer download the App from the App store - how do I access my account?
Not to worry, you will still be able to find the App in your App History in the App store, it just won’t be available to download to new customers who have never used the App before.
For iOS devices you will need to open the App Store app and tap Updates in the lower right corner. Select ‘Purchased’ (or ‘My Purchases’ for a family account) and you will be able to see all of the apps you’ve downloaded using this account.
For Android devices you will need to open the Google Play store app and tap the menu button (the three lines). From the menu, tap ‘My apps & games’, you will be able to see all of the apps you have downloaded using your Google account.
Why can’t I buy a monthly PLUS subscription now, if you are still offering services until 2023?
Now that we’ve given notice to leave the market, we’re unable to accept new customers. Existing customers will be given plenty of time to make the most of the remainder of their subscription, but we can no longer provide Rooster PLUS subscriptions to new families.
How do I close/delete my account now?
We’re sorry to hear that! You will still be able to use your account until your current subscription expires (or your next subscription period if your account is due for renewal before 5th July 2022).
If you do still want to cancel your subscription then you can do this via the App, and you can find a step by step guide here
If you run into any problems, please reach out to our Customer Support team who will be happy to help.