To cancel your PLUS subscription, please follow the instructions below based on how you originally created your subscription:
If you took out your subscription via your phone/tablet:
Tap Menu in the top right corner of the family dashboard
Tap Manage Account
Tap Manage Subscriptions
Here you can view/cancel your subscription
If you took out your subscription on our website:
Navigate to: web.roostermoney.com/login
Log in to your NatWest Rooster Money account using your email address and password
Scroll down to the bottom of your account page where you'll see an option to 'Update plan'
From there you can cancel your account
If you took out your subscription via an Apple device you can also cancel your subscription from your iPhone/iPad by following the steps below:
From your phone home screen, tap Settings > [your name] > Subscriptions
Tap on the NatWest Rooster Money subscription
Manage your subscription as needed
Please note: If you follow the steps above and you find that it’s only giving you the option to re-subscribe, you have already successfully cancelled your subscription.
If you have any questions, then please get in touch with the team via the Contact Us button in the app or via firstname.lastname@example.org.